Last updated: Friday, November, 21st, 2025

This Privacy Policy (“Policy”) describes how Vedik Tattva / Vedik Healthcare Products (“Vedik Tattva”, “Company”, “we”, “us”, “our”) collects, uses, stores, processes and protects your personal information when you visit, browse or make a purchase from https://vediktattva.com (“Website”).

By using the Website, making a purchase, or interacting with us, you (“User”, “Customer”, “you”, “your”) agree to the collection and use of your information in accordance with this Policy. If you do not agree, you should discontinue using the Website.

1. Who We Are

Vedik Healthcare Products
116, Sector 28, Noida – 201303,
Gautam Buddha Nagar, Uttar Pradesh, India
GSTIN: 09BQGPG6005AIZE
Email: care@vediktattva.com
Phone: +91 98913 34433

We are a premium organic and natural products brand offering A2 ghee, organic honey, jaggery, cold-pressed oils, and related wellness products.

2. Information We Collect

We collect several types of information to enable smooth order processing, customer support and personalised experiences.

2.1 Information You Provide to Us Directly

A. Personal Identification Details

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address

B. Account Information

  • Username (if applicable)
  • Password (encrypted/hashed)
  • Order history
  • Communication preferences

C. Order & Payment Details

  • Products ordered
  • Transaction amount
  • Order IDs, invoice details
  • Payment mode (Cards/Net Banking/UPI/COD)
    Note: We do NOT store your card/UPI/wallet financial information. Payments are processed through secure third-party PCI-DSS compliant payment gateways.

D. Communications

  • Emails, messages, WhatsApp chats with our customer support
  • Feedback, queries, reviews, product ratings

2.2 Information Collected Automatically

When you access our Website, certain data is collected automatically:

A. Device & Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile/desktop/tablet)
  • Date & time of visits
  • Referring website URLs
  • Log files & diagnostic information

B. Browsing Behaviour

  • Pages viewed
  • Products viewed and added to cart
  • Search queries on the Website
  • Time spent on specific pages
  • Click-throughs and interactions

C. Cookies & Tracking Technologies

We use:

  • Cookies
  • Web beacons
  • Pixel tags
  • Analytics scripts (Google Analytics, Meta Pixel, etc.)

Cookies help in:

  • Remembering your cart
  • Saving your login session
  • Providing personalised recommendations
  • Improving Website performance
  • Showing relevant ads across the internet

You may disable cookies in your browser settings, but certain portions of the Website may not function properly without them.

2.3 Third-Party Information Sources

We may receive information from:

  • Payment gateways (payment confirmations)
  • Courier partners (tracking details, delivery status)
  • Advertising partners (Google, Meta, etc.)
  • Social media platforms (when you interact with our pages)
  • Fraud-prevention services

3. How We Use Your Information

We process your information for the following purposes:

3.1 Order Processing & Fulfilment

  • Validate your order
  • Process payments
  • Ship your products
  • Send invoices and order confirmations
  • Provide delivery updates

3.2 Customer Support

  • Respond to your queries or complaints
  • Assist with returns/refunds
  • Resolve technical and operational issues

3.3 Personalization

  • Recommend products based on browsing history
  • Tailor content and offers
  • Save preferences (language, location, etc.)

3.4 Marketing & Communications

With your consent (where required):

  • Send you offers, newsletters, product launches
  • Display targeted ads on Google, Facebook, Instagram
  • Inform you about discounts, sales & campaigns

You can opt-out anytime via the “unsubscribe” link or by contacting us.

3.5 Security & Fraud Prevention

  • Detect and prevent unauthorized access
  • Verify payments
  • Protect our systems and customers
  • Investigate suspicious activity

3.6 Legal Compliance

  • Maintain records for audit and tax purposes
  • Comply with orders from legal authorities
  • Enforce our Terms & Conditions

4. Sharing & Disclosure of Your Information

We do not sell, trade, or rent your personal information.
We share data only as necessary and only with trusted, compliant partners:

4.1 Service Providers

  • Payment gateways (Razorpay / PayU / others)
  • Courier partners (Delhivery, Bluedart, DTDC, India Post, etc.)
  • Web hosting providers
  • Analytics tools (Google Analytics)
  • Marketing platforms (Meta Ads, Email/SMS providers)

All service providers are contractually obligated to protect your information.

4.2 Legal Authorities

We may disclose information when:

  • Required by law
  • Needed for investigation, fraud-prevention, or identity verification
  • Necessary to protect the rights of Vedik Tattva or its users

4.3 Business Transfers

If we undergo a merger, acquisition, restructuring or asset sale, your data may be transferred to the new entity, subject to the same level of protection.

5. How We Protect Your Information

We employ industry-standard measures such as:

  • SSL/TLS encryption
  • Secure servers & firewalls
  • PCI-DSS compliant payment processing
  • Password hashing
  • Restricted employee access
  • Regular security audits
  • Malware detection & prevention systems

While no method of transmission is 100% secure, we follow all statutory and industry-standard safeguards.

6. Your Rights (Under Indian Law)

You have the right to:

  1. Access your personal data
  2. Correct inaccurate or outdated data
  3. Request deletion, where legally permissible
  4. Opt-out of marketing communications
  5. Withdraw consent for data processing
  6. Request details of data sharing
  7. File a complaint about misuse or unlawful processing

To exercise these rights, email us at care@vediktattva.com.

7. Data Retention Policy

We retain your information only for as long as necessary:

  • Order and billing records: 8 years (as per tax laws)
  • Account information: until you request deletion
  • Marketing data: until you unsubscribe
  • Cookies: as per browser settings

If you request deletion, we will remove or anonymize your data unless law requires us to retain it.

8. Cookies Policy (Detailed)

We use several types of cookies:

8.1 Essential Cookies

Required for:

  • Login
  • Checkout
  • Cart functionality
  • Security
    Disabling these may break key features.

8.2 Preference Cookies

Store:

  • Language
  • Location
  • User preferences

8.3 Analytics Cookies

Help us understand:

  • Website performance
  • User behaviour
  • Traffic sources

8.4 Advertising Cookies

Used by:

  • Google Ads
  • Facebook Pixel
  • Instagram Ads
    To show relevant ads to you across platforms.

You can disable cookie-based tracking through:

  • Browser settings
  • Google Ads settings
  • Facebook Ad preferences

9. Children’s Privacy

Our Website is not intended for children below 13 years. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us for removal.

10. Links to External Sites

Our Website may contain links to external websites (blogs, offers, social media).
We are not responsible for their content or privacy practices.
We encourage you to read their privacy policies before interacting.

11. Data Transfer Outside India

If our service providers or servers store/process data outside India, your data may be transferred internationally.

Such transfers will comply with:

  • Applicable Indian data laws
  • Reasonable security practices and contractual protections

12. Grievance Officer (As per Indian IT Act)

In compliance with Indian law, the following person is designated as Vedik Tattva’s Grievance Officer:

Name: Grievance Officer
Email: care@vediktattva.com
Address: 116, Sector 28, Noida – 201303, U.P.
Response time: Within 30 days

13. Changes to this Policy

We may update or modify this Privacy Policy at any time.
Changes will be effective when posted on the Website with updated “Last updated” date.

We recommend reviewing this Policy periodically.

14. Contact Us

For questions, concerns, complaints or requests regarding this Privacy Policy, you can contact us at:

Vedik Healthcare Products (Vedik Tattva)
116, Sector 28, Noida – 201303, Gautam Buddha Nagar, Uttar Pradesh, India
Email: care@vediktattva.com
Phone: +91 98913 34433

We are committed to protecting your privacy and ensuring a secure, transparent and trustworthy customer experience.