Last updated : : Friday, November, 20th, 2025

This Return & Refunds Policy (“Policy”) explains how Vedik Tattva / Vedik Healthcare Products (“Vedik Tattva”, “we”, “us”, “our”) handles returns, replacements, cancellations and refunds for orders placed on https://vediktattva.com (“Website”).

By placing an order on the Website, you agree to be bound by this Policy, along with our Terms & Conditions and Privacy Policy.

Legal entity & contact details (as currently listed on the Website):

Vedik Healthcare Products
116, Sector 28, Noida – 201303,
Distt. Gautam Buddha Nagar, U.P. (India)
GSTIN: 09BQGPG6005AIZE
Phone: +91 98913 34433
Email: care@vediktattva.com

1. Scope of this Policy

1.1 This Policy applies to all products purchased directly from https://vediktattva.com, including but not limited to:

• Certified Organic A2 Desi Cow Ghee & other ghee variants
• Honey (Acacia, Forest, Ginger, etc.)
• Jaggery, jaggery powder and other jaggery products
• Mustard oils and other edible oils

1.2 It does not apply to:

• Purchases made through third-party marketplaces, offline stores or distributors, even if they sell Vedik Tattva products. In those cases, their respective policies will apply.
• Services, consultations or non-product offerings, if any.

1.3 This Policy is framed in line with common practices followed by leading Indian organic / Ayurveda brands for food and wellness products and is subject to applicable Indian law, including the Consumer Protection Act, 2019.

2. Key Definitions

• “Product(s)” – Any physical item sold on the Website.
• “Order” – One or more Products purchased in a single transaction.
• “Delivery Date” – The date on which the courier marks the shipment as delivered to the address you provided.
• “Return Window” – The time period within which you can request a return (see Section 4).
• “RMA” (Return Merchandise Authorization) – The unique approval reference we share when we accept your return request.

3. What You Can Expect From Us

Because Vedik Tattva deals with consumable, organic food products, we are strict about safety and hygiene, but we also want to be fair and transparent.

We generally support returns / refunds in these situations:

1. Product received in damaged or leaked condition
2. Wrong product / variant sent (e.g., you ordered Acacia Honey, you received Forest Honey)
3. Product quality issue at the time of delivery, clearly demonstrable (e.g., spoilage, infestation, unusual odour inconsistent with product description)
4. Short-shipment or missing items in the parcel
5. Limited “change of mind / not satisfied” returns for unopened products within our defined Return Window (see exact conditions below).

4. Return Window (How many days you have)

4.1 Standard Return Window: 7 calendar days
You may request a return within 7 days from the date of delivery as shown by the courier tracking, for eligible reasons described in this Policy.

4.2 For quality complaints, we strongly recommend writing to us within 48 hours of delivery with photos / videos so we can evaluate the issue before the product is consumed further.

4.3 Requests raised after the Return Window may be denied or only partially supported (for example, with store credit or case-by-case resolution).

5. Eligibility Criteria for Returns

To be eligible for a return / replacement / refund:

5.1 Condition of the Product

• Product must be unused, unopened and in its original packaging for “change of mind / not satisfied” returns.
• For damaged / wrong / quality-issue cases, we understand that outer packaging may be torn, but:
  • Inner seal should ideally be intact (except where damage itself is the issue), and
  • Product should be returned with all labels, batch numbers, MRPs and barcodes visible.

5.2 Proof of Purchase

• Valid order number from Vedik Tattva’s Website.
• Proof of purchase / invoice (digital or printed) may be required.

5.3 Proof of Issue

• Clear photos / videos of:
  • Outer packaging (with shipping label visible),
  • Inner product, seal, and defect/damage (e.g., leakage, broken bottle, contaminants),
  • Quantity received (for short-shipment or wrong product cases).

5.4 Return Authorization

• You must first receive RMA approval from our support team via email or phone before sending any product back. Returns without prior approval may be rejected or refused upon receipt.

6. Non-Returnable / Non-Refundable Items

Due to the food-grade and perishable nature of our products, certain items cannot be returned in most cases, in line with industry best practices. Organic India+1

The following are generally non-returnable / non-refundable:

1. Opened or partially used food products – including ghee, honey, oils, jaggery, etc., unless there is a clear quality defect proven at the time of opening.
2. Products with tampered, broken or missing safety seals, where tampering is not attributable to transit damage.
3. Products returned without original packaging or labels, making identification and traceability impossible.
4. Products with substantial physical damage caused after delivery due to improper handling or storage by the customer (e.g., stored near heat source, insects due to improper sealing at home).
5. Products purchased on final sale, clearance, or marked “Non-Returnable” on the product page.
6. Free gifts, samples, promotional items, vouchers or coupons.

In special cases, we may still help you with a partial refund, store credit or discount on a future purchase, at our sole discretion (see Section 13).

7. Types of Issues & What We Offer

Below is a quick guide to how we handle major types of issues:

1. Damaged / Leaked / Broken Product on Delivery
   • Example: Oil bottle leaked, honey jar broken, ghee tin dented and open.
   • Requirement: Raise a complaint within 48 hours of delivery with photos/videos.
   • Resolution: Full replacement or full refund, including shipping charges, after verification.
2. Wrong Product / Variant Delivered
   • Example: You ordered “Jaggery Powder” but received “Jaggery Cubes”.
   • Resolution: Replacement with the correct item at no extra cost or full refund.
3. Quality Issue / Off Taste / Spoilage
   • Example: Product smells off, shows unusual growth, inconsistency not explained by natural variation.
   • Requirement: Provide clear photos, batch details and description of issue; do not discard product without our confirmation.
   • Resolution: Replacement or refund after internal check. We may ask to recall the product for quality investigation.
4. Short-Shipment / Missing Items
   • Example: Order of 3 units, only 2 received.
   • Requirement: Report within 48 hours of delivery with unboxing photos if possible.
   • Resolution: Dispatch missing items or issue refund for missing quantity.
5. Change of Mind / Not Satisfied (Unopened)
   • Example: You decide you do not want the product after delivery, but the pack is unopened, unused and intact.
   • Resolution: Return accepted within 7 days, with refund excluding shipping charges. Return courier is usually borne by customer (see Section 11).

8. Step-by-Step Return / Replacement Process

If you wish to request a return, refund or replacement:

1. Contact Us
   • Email: care@vediktattva.com
   • Phone / WhatsApp: +91 98913 34433
   • Use subject line: “Return/Refund Request – Order #[Order Number]”
2. Share Details
   • Your full name, contact number and order number
   • Date of delivery
   • Product name(s) and quantity
   • Exact issue (damage, wrong item, quality concern, etc.)
   • Clear photos / video evidence (if applicable)
3. Initial Review
   • Our support team will review your request and may ask for additional details.
   • If your request is approved, we will issue an RMA number and share return / pick-up instructions.
4. Return Shipping
   • In damage / wrong item / quality-issue cases, we may arrange:
     • A reverse pick-up, or
     • A pre-paid shipping label, or
     • Ask you to ship yourself and reimburse the courier charges after proof.
   • In change-of-mind cases, you typically bear the return shipping cost (see Section 11).
5. Inspection
   • Once the product reaches our facility, our quality team inspects it for:
     • Condition (unused/unopened where applicable)
     • Claimed issue (damage, spoilage, etc.)
     • Batch and traceability
6. Approval & Resolution
   • If approved, we will process:
     • Replacement dispatch or
     • Refund to original mode or
     • Store credit, as per discussion.
   • If only partial eligibility exists (e.g., product partly used but quality issue confirmed), we may offer a partial refund or prorated store credit.

9. Cancellations (Before and After Shipping)

9.1 Order Cancellation Before Dispatch

• You may request cancellation before your order is shipped.
• Email / call us with your order number as soon as possible.
• If the order is not yet processed, we will cancel it and issue a full refund.

9.2 Cancellation After Dispatch

• Once an order is dispatched, it cannot be “cancelled” in transit. It will be treated as a return after delivery, subject to this Policy.
• If you simply refuse to accept delivery without informing us, the order will be returned to us by the courier. We may:
  • Deduct two-way shipping charges from any refund, and/or
  • Treat it as a change-of-mind return.

10. Refund Methods & Timelines

10.1 Mode of Refund

• Online payments (Cards, Net Banking, UPI, Wallets):
  Refund is processed back to the original payment source wherever possible.
• Cash on Delivery (COD):
  Since no online payment was made at checkout, we may refund via:
  • Bank transfer (NEFT/IMPS), or
  • UPI ID, or
  • Store credit / coupon code.

10.2 Time Taken

• Once your return is received and approved, we aim to process refunds within 5–7 business days.
• The time it takes to reflect in your account depends on your bank / payment provider and may take an additional 3–7 business days.

10.3 Communication

• You will receive an email / SMS confirmation once the refund is initiated.
• If you do not see the refund after 14 business days from our confirmation, please:
  1. Check with your bank/payment provider, then
  2. Contact us at care@vediktattva.com with full details.

11. Shipping Costs & Charges

11.1 If the Error is from Our Side
(Defective product, wrong item shipped, damage in transit, short shipment)

• We will bear:
  • Return pick-up charges, and
  • Re-shipping charges for replacement, OR
  • Refund you the full product value + standard shipping charges you had paid.

11.2 If the Return is Due to Customer Reasons
(Change of mind, ordered wrong product/variant, address error)

• You bear:
  • Return courier cost (if not arranged by us), and
  • Original shipping charges are non-refundable.
• In some cases, we may deduct a nominal restocking fee to cover packing and handling.

11.3 Unsuccessful Delivery Due to Customer Unavailability / Wrong Address

• If the courier returns the order to us after multiple failed delivery attempts or incorrect address:
  • We can re-ship the order after receiving updated address and additional shipping payment, OR
  • Cancel the order and refund minus two-way shipping charges and possible handling charges.

12. International Orders (If Applicable)

If Vedik Tattva ships outside India (present or future):

12.1 Customs & Duties

• Customs duties, import taxes and fees imposed by your country are your responsibility and are non-refundable by us.

12.2 Returns from Outside India

• Due to food regulations, cost of international logistics and customs clearance, international returns may not be accepted, except in limited cases (e.g., clear damage/defect proved on delivery).
• Where allowed, customer may need to bear return shipping unless explicitly agreed otherwise.

12.3 Refused International Shipments

• If you refuse delivery due to customs duties or any other reason, and the shipment returns to us, we may refund product value minus all logistical and customs costs.

13. Partial Refunds / Store Credit

13.1 We may only grant partial refunds, store credit or discounts in situations such as:

• Product partly consumed but quality concern is confirmed;
• Product packaging is slightly damaged but product is otherwise usable;
• Return requested outside the Return Window but we still want to support you as a goodwill gesture.

13.2 The quantum of partial refund is decided on a case-by-case basis considering:

• Product category & shelf life;
• Extent of use/damage;
• Documentation provided;
• Past purchase history / relationship.

14. Natural Variations in Organic Products

14.1 Vedik Tattva products are organic or naturally produced, often in small batches and sourced from farms / regions where seasonal variations in colour, texture, aroma and taste are natural.

14.2 These natural variations do not by themselves indicate a defect, as long as:

• The product is within its expiry date, and
• There is no sign of contamination, spoilage or tampering.

14.3 However, if you feel something is genuinely wrong, please contact us with details and we will evaluate it seriously as a quality complaint.

15. Orders with Offers, Combos, Gifts & Discounts

15.1 Combo Packs / Bundles

• If you bought a combo or bundle at a promotional price, you may need to return the entire combo for a full refund, unless the issue is with only one clearly separable product.

15.2 Free Gifts / Samples

• Items received as free gifts or samples with your order are not eligible for individual return or refund.

15.3 Discounted / Sale Items

• Products bought during heavy promotions, flash sales or clearance may only be eligible for:
  • Replacement of a defective item, or
  • Conditional store credit,
    as clearly stated in the specific promotion’s terms.

16. Subscription / Repeat Orders (If Introduced)

If Vedik Tattva introduces subscription / auto-ship options:

16.1 You will be able to cancel or pause future subscription deliveries before the billing date from your account or by contacting customer care.

16.2 Delivered subscription orders will be governed by this same Return & Refunds Policy.

17. Abuse of Policy & Fraudulent Claims

17.1 We reserve the right to refuse returns / refunds and/or block accounts in cases of:

• Excessive returns not matching purchase patterns
• Suspected misuse (e.g., repeated claims of damage without sufficient proof)
• Fraudulent activities such as:
  • Using opened & consumed products and then claiming they arrived damaged;
  • Providing edited or misleading photos/videos.

17.2 Such decisions will be made only after internal review and may involve restricting future COD orders or account access.

18. Our Liability

18.1 To the fullest extent permitted by law, our liability for any claim arising from your purchase will be limited to the value of the product(s) purchased and covered by this Policy.

18.2 We are not responsible for:

• Allergic reactions or sensitivities that you did not inform us about
• Use of products contrary to label instructions
• Improper storage after delivery (e.g., not keeping honey tightly closed, storing ghee in high heat, etc.)

Please always read the product label, usage instructions and storage information carefully before use.

19. Changes to this Policy

19.1 Vedik Tattva may update or modify this Policy at any time without prior notice. The revised version will be posted on the Website with an updated “Last updated” date.

19.2 Changes will apply to orders placed after the revised Policy is published. For older orders, the version of the Policy in force at the time of ordering may apply.

20. How to Contact Us

If you have any doubts, complaints or clarifications regarding returns or refunds, please feel free to contact us:

Vedik Healthcare Products (Vedik Tattva)
116, Sector 28, Noida – 201303, Distt. Gautam Buddha Nagar, U.P. (India)
Phone: +91 98913 34433
Email: care@vediktattva.com

We are grateful that you chose to bring pure, organic goodness from Vedik Tattva into your home, and we will always strive to resolve any issue in a fair, transparent and consumer-friendly manner.